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Together, We Empower MSMEs

For A Digital Tomorrow

Experience a revolutionary approach with Digital SME: no more navigating through predefined packages; pay only for what your business demands.

Think of Digital SME as your digital buddy—always there to help you determine which solutions are spot-on for your business and understand what your business needs to thrive in this ever-evolving digital landscape.

Do you know why digital transformation is important for the SMEs?

Digital transformation can assist small and medium-sized enterprises (SMEs) in accessing untapped markets and expanding their businesses. Micro, Small & Medium Enterprises (MSMEs) play a pivotal role in fostering employment and contributing to Malaysia's economic growth.

Nearly 99% of all business establishments in Malaysia fall under this category

How Can We Help?

Imagine a world where every reliable tool, talent, and professional service are at your fingertips. That's the world Digital SME creates for your business.

As a free-to-use online platform, it is your guiding companion in the digital transformation journey, turning obstacles into opportunities and dreams into digital realities. With Digital SME, you'll find a supportive, community-driven ecosystem ready to guide you every step of the way.

Our platform is also designed to help you work smarter, not harder. With AI-powered tools for workflow optimisation, customer engagement, and data-driven decision-making, you'll be able to achieve more with less. Chatbots, sentiment analysis, and automation are just a few of the ways our platform can help, so that you’ll be able to focus on what really matters.

Empowering Your Business

With Digital Transformation

Comprehensive AI-Powered Solutions

A set of AI-driven tools designed to assist businesses across sales and leads, customer experience, financial management, operational efficiency, and business consultancy.

Social Hub to Connect, Collaborate & Thrive

An interactive platform where entrepreneurs can discover reliable connections, share insights, and seek guidance for businesses facing challenges.

Professional Services For Your Business Needs

Our A.I. Bot helps connect you with the right services, catered to all industries, to meet your business solution needs.

The Process

How We Stand Apart

Decades of Expertise

With more than 23 years of experience, we help businesses smoothly adapt to digital changes using our strong industry knowledge and skills.

AI Software Excellence

Our skilled developers specialise in AI technology, delivering scalable, reliable, and secure solutions to propel your business growth.

Working Together With Our Partner Ecosystem

Our partner ecosystem brings valuable experience and understands the needs of SMEs, ensuring seamless digital integration.

Qualities

Benefits of MSMEs Going Digital

Improved Sales and Marketing Efficiency

50-60% uplift in conversion rates through improved lead identification and management processes.

Better Customer Experience

Over 50% growth in digital interactions by providing customers with relevant and timely information for better engagement and experience.

Operational Improvements

See a 1-5 point improvement in the Net Promoter Score through customer feedback.

Higher Customer Retention Rate

81% retention rate by engaging customers throughout their lifecycle and meeting their daily needs.

Lower Customer Acquisition Costs

35% reduction in discovery and onboarding costs by timely leveraging information across channels and products.

Revenue Growth

Significant incremental revenue through digital initiatives, fostering frictionless cross-sell and upsell opportunities.

Find out some of the SME digitalisation challenges that you may face and let our experts guide you through the process for a smooth digital integration.