Digital SME | Your Trusted Hub for AI, Digital Solutions, and SME Services

Your privacy is important to us. This privacy statements explains the personal data Digital SME processes, how we process it, and for what purposes.

Throughout this Privacy Policy (“Policy”), references to "we," "us," or "Digital SME" refer to the operators and administrators of this platform. Similarly, references to "you," "user," or "customer" pertaining to any individual or entity accessing or using our website for any purpose. And references to “Services” refer to any product, service and/or module subscribed/purchased/accessed from our platform online and/or offline.

By accessing / using / subscribing these Services, you acknowledge that you have read, understood, and agreed to this Policy.

Acceptance of Policy

We reserve the right to change, amend and/or vary may change this Policy by uploading a revised Policy on our website at any time without notice to you. The most current version of the Policy can be reviewed by clicking on the “Privacy Policy” hypertext link located on the bottom of our Web pages. When we make updates to the Policy, we will update the date at the top of this page. By using the website and/or Services after a new version of the Policy has been posted, you agree to the terms of such new version.

Personal Data we collect

We collect and maintain Personal Data that you enter or provide on our Web pages or through our Services. You can choose not to provide certain information, but you may not be able to enjoy all the features of our Website and Services provided by us. Personal data we collect from you helps us to personalize and continually improve your online experience. Here are the types of Personal Data that we collect:

Personally identifiable information e.g. name, photo, gender, date of birth, nationality, passport/identification card number, country of residence, biometric data, marital status, religion, etc.
Contact information e.g. address (billing), email address and phone numbers, etc.
Payment information e.g. credit or debit card information, including the name of cardholder, care number, card issuing bank, card issuing country, card expiry date and banking account details, etc.
Technical information e.g. IP address, time zone, device information, etc.
Behavioural information e.g. features you use on our Services, transaction information, etc.

We collect Personal Data about you from following sources and method:

You, when you provide your personal data to us for using of our Services, including via the Services usage, website and any related service provided by us, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our Services and products.
Third parties, including trusted partners or affiliate, as part of the operate the Services. Such as your transactions or configurations performed on the Services via or not via our platform. Where you have authorized this, or the information is publicly available.
If possible, we will collect personal information from you directly where we need to verify your identity (for example, if there are concerns around identity theft, or if you call into support and we need to authenticate your account), we may request that you provide us with government-issued identification information.

How we use Personal Data

We use the data we collect to provide you with rich, interactive experiences. In particular, we may collect, use or disclose data to:

Verify your identity when using our Services.
Provide our Services, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request.
Improve and develop our Services.
Manage your shared login that you can use for all Services.
Personalize our Services and make recommendations.
Advertise and market to you, which includes sending promotional communications, targeting advertising, survey and presenting you with relevant recommendations and offers.
Respond to communications from you, including feedback you have regarding the Services.
Comply with our terms of use or any obligation we have with you regarding the user of the Services.
Protect and/or enforce our legal rights and interests, including defending any claim.
Comply with our legal obligation that we subject to certain jurisdiction.

We also use the data to operate our business, which includes analysing our performance, meeting our legal obligations, developing our workforce, and doing research.

In carrying out these purposes, we combine data we collect from different contexts (for example, from your use of two Services) or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.

Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods.

Reasons we share Personal Data

We share your personal data with your consent or to complete any transaction or provide any Services you have subscribed or requested. We also share data with our trusted partners, affiliates, and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our Services; and to protect the rights and property of Digital SME and its customers.

How long do we retain Personal Data

We will keep and retain your Personal Data for as long as you still have a relationship with us by using our Services and as long as necessary to pursue with purposes specified under this Policy. Therefore, your Personal Data will be destroyed or anonymised from our records and back-up systems in the event your Personal Data is no longer required for the purposes specified under this Policy.

Once you terminate your relationship with us or you are no longer using our Services, we generally will continue to store archived copies of your Personal Data for legitimate business purposes such as to defend a contractual claim or for audit purposes and to exercise our rights as we entitled under applicable law, except when we receive a valid erasure request.

Contact

If you have any questions about this Policy or would like to exercise your rights, you can contact by using email us at [email protected]. Your email should provide evidence of who you are and set out the details of your request/feedback and your Personal Data. We will notify you the result of your request/feedback.